Ever had an incident where you think “we could have resolved this quicker if we’d have spotted that X was happening”? Automated alerts can help. When you have an incident, when something goes wrong, obviously you need to fix the service and get it running again. It’s also important to try and establish the root cause …

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In a large organisation it’s commonplace to have a large IT organisation with staff taking on specific roles in the infrastructure to deliver part of the IT service. However, it’s often the case where a colleague outside of IT will always go to their nearest IT person regardless of whether that individual is “first …

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