IT Asset Management has taken up quite a bit of my time over the years. Creating the “IT Inventory” is often a challenge in an organisation, building and keeping accurate records of hardware and software once the number of devices grows can be difficult and isn’t a “do-once and forget” task. It’s common to start with a …

Well, not always… A recent case at work has reinforced an idea I have long since held that often blame is assigned to the technology (or the technical staff maintaining it) when the behaviour would be quite different if a computer was not involved. Take this example. A presenter, let’s call him “Presenter A” (that’s …

When handling requests for IT purchasing I sometimes wonder what benefit that particular item will have to the business. Another one from the mailbag: Dear IT, I would like to purchase a 500 GB hard drive pocket size in pink.

A strange support report, obviously someone hasn’t been following the Tufty club code when crossing the busbars: “Customer has had serious power problems all day as a result of a squirrel munching on an 11KVA feeder, resulting in total power loss, then missing phases, and aircon problems resulting in high machine room …

The following email came in from the manager of the company coffee shop: Hi I’m not sure if you are the right people to email but I have a problem with the handset on our phone, its been dropped in strawberry sauce and no longer works.