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After over 15 years working in IT within the H.E. vertical I’ve spoken publically a few times about our corner of the tech industry, with talks at VMworld in 2016 and a recent TechUG meeting and chairing a roundtable at a UK VMUG UserCon. This post covers the highlights some of the content of these sessions, it …
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In a large organisation it’s commonplace to have a large IT organisation with staff taking on specific roles in the infrastructure to deliver part of the IT service. However, it’s often the case where a colleague outside of IT will always go to their nearest IT person regardless of whether that individual is “first …
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IT Asset Management has taken up quite a bit of my time over the years. Creating the “IT Inventory” is often a challenge in an organisation, building and keeping accurate records of hardware and software once the number of devices grows can be difficult and isn’t a “do-once and forget” task. It’s common to start with a …
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Well, not always… A recent case at work has reinforced an idea I have long since held that often blame is assigned to the technology (or the technical staff maintaining it) when the behaviour would be quite different if a computer was not involved. Take this example. A presenter, let’s call him “Presenter A” (that’s …
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When handling requests for IT purchasing I sometimes wonder what benefit that particular item will have to the business. Another one from the mailbag: Dear IT, I would like to purchase a 500 GB hard drive pocket size in pink.
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This is a Fujitsu Hard Disk which a user has tried to “clean” of any sensitive data by dipping it in hot soapy water (no, seriously). Unfortunately it is likely that the data is still recoverable from this, and because the disk is wet we don’t want to do any kind of formatting which would involve connecting it to a …
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A strange support report, obviously someone hasn’t been following the Tufty club code when crossing the busbars: “Customer has had serious power problems all day as a result of a squirrel munching on an 11KVA feeder, resulting in total power loss, then missing phases, and aircon problems resulting in high machine room …
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The following email came in from the manager of the company coffee shop: Hi I’m not sure if you are the right people to email but I have a problem with the handset on our phone, its been dropped in strawberry sauce and no longer works.
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