it support

IT in Higher Education

Nov 28, 2017 · 8 min read · higher-education · application-virtualisation · it-support ·

After over 15 years working in IT within the H.E. vertical I’ve spoken publically a few times about our corner of the tech industry, with talks at VMworld in 2016 and a recent TechUG meeting and chairing a roundtable at a UK VMUG UserCon. This post covers the highlights some of the content of these sessions, it …

Knock Knock

Oct 24, 2013 · 2 min read · it support · itsm ·

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In a large organisation it’s commonplace to have a large IT organisation with staff taking on specific roles in the infrastructure to deliver part of the IT service. However, it’s often the case where a colleague outside of IT will always go to their nearest IT person regardless

ITAM- It's all about the questions

Apr 29, 2013 · 3 min read · itam · it support ·

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IT Asset Management has taken up quite a bit of my time over the years. Creating the “IT Inventory” is often a challenge in an organisation, building and keeping accurate records of hardware and software once the number of devices grows can be difficult and isn’t a “do-once and forget” task. It’s common to start with a …

It's not the Technology's Fault

Mar 1, 2013 · 3 min read · it support ·

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Well, not always… A recent case at work has reinforced an idea I have long since held that often blame is assigned to the technology (or the technical staff maintaining it) when the behaviour would be quite different if a computer was not involved.