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  • IT in Higher Education

    Nov 28, 2017 · 8 min read  · higher-education · application-virtualisation · it-support ·
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    IT in Higher Education

    After over 15 years working in IT within the H.E. vertical I’ve spoken publically a few times about our corner of the tech industry, with talks at VMworld in 2016 and a recent TechUG meeting and chairing a roundtable at a UK VMUG UserCon. This post covers the highlights some of the content of these sessions, it …

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  • Knock Knock

    Oct 24, 2013 · 2 min read  · it support · itsm ·
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    Knock Knock

    In a large organisation it’s commonplace to have a large IT organisation with staff taking on specific roles in the infrastructure to deliver part of the IT service. However, it’s often the case where a colleague outside of IT will always go to their nearest IT person regardless

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  • ITAM- It's all about the questions

    Apr 29, 2013 · 3 min read  · itam · it support ·
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    IT Asset Management has taken up quite a bit of my time over the years. Creating the “IT Inventory” is often a challenge in an organisation, building and keeping accurate records of hardware and software once the number of devices grows can be difficult and isn’t a “do-once and forget” task. It’s common to start with a …

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  • It's not the Technology's Fault

    Mar 1, 2013 · 3 min read  · it support ·
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    Well, not always… A recent case at work has reinforced an idea I have long since held that often blame is assigned to the technology (or the technical staff maintaining it) when the behaviour would be quite different if a computer was not involved.

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  • Any colour you like, as long as it’s pink

    Dec 21, 2010 · 1 min read  · it support ·
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    When handling requests for IT purchasing I sometimes wonder what benefit that particular item will have to the business.

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  • Clean Hard Drive

    Apr 29, 2008 · 1 min read  · it support ·
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    Clean Hard Drive

    This is a Fujitsu Hard Disk which a user has tried to “clean” of any sensitive data by dipping it in hot soapy water

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  • Electric Nuts

    Apr 29, 2008 · 1 min read  · it support ·
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    A strange support report, obviously someone hasn’t been following the Tufty club code when crossing the busbars:

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  • Saucy Support Request

    Apr 29, 2008 · 1 min read  · it support ·
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    The following email came in from the manager of the company coffee shop:

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